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Lorenzo, I would really like to thank your team for all the help you offered in our apartment search. The service you offer is very efficient and all my questions were answered promptly. I look forward to my 2 month\\\' stay in Florence and will definitely recommend your website.
Saluti da Malta :)
— Maria, Malta
I had been searching for an apartment for a couple of months.
Here are the top items I look for:
1. Is the company legit and trustworthy?
2. Are there testimonials / pictures from guests?
3. What is the cancellation policy?
4. Deposit requirements?
You certainly had all of the above, Lorenzo.
— Shari, USA
I have been searching for the right apartment for some weeks and once I found this site, it saved me a lot of time and aggrevation. Love the site! and would highly recommend it for your short or long term rental needs.
— Catherine Stack, New York, NY
Lorenzo Beltrame has helped us and several of our friends find comfortable accommodations in Firenze at reasonable prices. Lorenzo is very friendly, efficient and knowledgeable; he provides excellent service. We and all the people we have referred to him have been extremely pleased. We would definitely use his service again, and we recommend him highly to others. Anyone planning a trip to Florence should contact Lorenzo first!
— Steve Campanelli, Sacramento, CA, USA
Lorenzo
I do like the website. Its a great idea that you can basically advertise what you are looking for and people make offers.
I have had some bad experience when getting an apartment in Venice, where you fall in love with something and make your mind up on it only to find out that it is not available on that date.
My only major suggestion would be that all the offers are shown on a single map so it is easier to compare.
It was slightly over-whelming getting so many offers but I think that was my fault as I didn't put enough search parameters in to limit the number. Prices were all in the range that I was looking at and seemed reasonable to me. Maybe good idea to have price - what it includes then what it doesn't include all up front in one area (as I noticed the cleaning costs or utilities extra is often mentioned at the end).
All the listings were complete and the pictures were great, only suggestion is that maybe have a simple floor plan as well.
I wish you all the luck in the future and hope to use your service again.
regards
Sally
— Sally Law
I cannot recommend this agency enough! The apartments I\'ve stayed in have been wonderful and Lorenzo and Francesca Beltrame are extremely responsive, responsible, helpful, and friendly. They clearly care about their clients and the quality of their experience! I go to Florence for my research as often as I can and since I found them I contact Firenze lodging every time.
Judith Steinhoff
— Judith Steinhoff, live in US
I\'ve just made my first booking for an apartment in Florence and on your site. Overall I am satisfied with the booking experience particularly the interface and speed of responses and quality of replies to additional queries. Photos make a big difference so it would be nice if there was actually a complete set of images for each room mentioned or at least updated and with good resolution for all the properties. Also, not all the units have published complete info (ie cancellation options, calendar, amenities).
That said, compared to other sites we used, I think you have a good range of options (from luxury to basic) as well as a good range of prices. Well done and we look forward to our stay.
— Patricia Arcenas, Philippines
Lorenzo, you run one of the most trustworthy and efficient rental agencies I have found in many years of coming to Florence. Your website has some of the most interesting property listings, and I know that the apartment I rent will be the same as advertised. My only suggestion for improvement would be to include a simple floor plan, or possible a few more photos, so that guests could understand the layout better (since Florentine apartments are often unique and site-specific). Thanks for running such a great service!
— Sharon, USA
After spending several weeks sending requests here, there, and everywhere to find a place, I finally made a booking through firenzelodging.it and I couldn’t be more pleased with the high quality of service and courtesy that Lorenzo and the Property Manager of the unit I booked consistently provided. The website's system is a good way to get a list of units that matched the search criteria I entered, and although more detailed photographs and descriptions would have been even more helpful, a prompt response was sent every time I submitted a question that was not answered directly from the information on the listing itself. I am very much looking forward to my stay – with the kind of attention that I’ve received, I feel better knowing that any further concerns that may arise will be addressed immediately. Thanks again!
— PM
Ciao Lorenzo. Yes, we seem to have settled on a place in Santa Croce that has a terrace, which was something I was hoping for. I found you to be very helpful and I looked with interest at dozens of your listings. I suppose if I had to suggest something I would say that it would be slightly more helpful if the listings sent to me had been screened by the requirements I had--such as air conditioning and location. But it was fun looking at everything, so I have no serious complaint. I hope to be going to Firenze again and will certainly use your service again in my search.
Best wishes and thanks,
Robert Wilson
— Robert Wilson, USA
Ciao Lorenzo,
Thank you for your e-mail and your proposition of help.
I found the web site Firenzelodging very useful and as far I know one of the most interesting ones.
I will contact you contact again if I need help for my search.
Grazie mille
Gilles
— Gilles
Ciao Lorenzo -
I wanted to let you that I found an apartment through an old friend in Firenze, so I cancelled my request.
But, I so much appreciate your service and really enjoyed reviewing the offers. I like your web site and will recommend
it to others.
So, even if did not work out this time, I wanted to thank you for your assistance and service!
Cordiali saluti,
Denise Antolini
— Denise, Haway
Firence Lodging and its friendly staff helped us arrange and fit every demand we had. Lorenzo, especially, is a wonderman. Please feel totally safe to book your next holiday apartment in Firenze through this website. You won`t regret it :)
— Christoffer Paaske, Odense, Denmark
Searching for a place to stay in a foreign land can be a harrowing experience. Not knowing the towns or villages or terminology will make it even more so. I move rooms for a living and the more a website and team can do to help inform and educate their customers can make the difference between a great experience and a miserable one. Lorenzo and FirenzeLodging.it have so far exceeded my expectations. Every question, no matter how small, has gone answered quickly. Every concern has been addressed. He took my needs in mind when suggesting locations for me and my group to stay. I can honestly say that FirenzeLodging.IT is the place to research and rent accommodations in Firenze. I have yet to arrive, but i am sure the backend promises will be met.
Grazie, Lorenzo. We are looking forward to visiting your city.
les
— Les Abeyta, Carlsbad, CA
Thank you Lorenzo, we booked the apartment. Next time we will begin our search a little earlier since the best properties book up first. Yes I will definately recomend firenzelodging to the owner your site had the best list of apartments we saw. Again, thank you for all your help, it certainly was appreciated. Candy B.
— Candy, USA
Hello All,
I have known Lorenzo for over 5 years. I was fortunate enough to be able to spend two stints in Florence for 6 months at a time. After using another service the time I stayed in Florence, I swore I would not use that service again. After some frustrating searches I found Lorenzo, Thank God!. The apartment was perfect, clean and located in our favorite neighborhood "Piazza Beccaria". We found the rental fee to be very reasonable and there were no mystery charges or surpises as I had with the former rental agency. I have recommended Lorenzo (Firenze Lodging)to several people who ended up being as happy as we are. We currently are going to Florence again for several weeks and have rented an apartment for ourselves along with two other couples who each have rented apartments along with us. I can't say enough about the incredible service and quality apartments. A Class Act operation with great people that really take pride in what they do. Lorenzo and his sister Francesca the most gracious people I met in Florence and I look forward to seeing them again in September. In addition, this website continues to improve every time I use it. I really like all the upgrades and functions, keep up the good work.
Grazie Mille, Stefano Campanelli
Sacramento, California
— Steve Campanelli, Sacramento, Ca. usa
This is a great service and I think it's a great concept to have offers sent based on your requirements. Lorenzo has been very helpful, very efficient in responding to emails and assisting with queries. I think it's a great site and I will recommend it to friends as well.
— Nancy
I began my search well in advance for an apartment that was close to Polimoda.Ironically,firenze lodging was the last website i had perused,and i found it to be leaps and bounds ahead of its other online competitors.
Having a smashing website with all of the latest tech bells and whistles is good,but Lorenzo has managed to marry technology with good old fashion service.
Coming to Italy from a different continent is a daunting experience,which added to me being indecisive.In spite of this ,Lorenzo remained patient and steered me towards an apartment that im confident will make my commute to Polimoda a breeze (as it is a few metres away)
Thank you Lorenzo, for your kind assistance and sterling service.
Faisal-Joburg,South Africa.
— Faisal Vahed, Johannesburg,South Africa
Very helpful and efficient service with friendly staff. Probably one of the most upfront and detailed flat listings I have come across. Thanks!
— Lauren Murray, UK
Lorenzo you are fantastic!!! I am extremely pleased with the way you handled the problem that occurred with my booking of Fiesolana. Althought the problem was not your fault,you took charge and straightened things out.I feel very confident working with such a professional as youself. I am a long time Florence visitor having rented some 15 apartments over the years.I feel very at ease knowing you are looking after my interests.There is no need for me to ever look for another rental agency. Grazie Mille, David Savignano
— David Savignano, firenze
Lorenzo,
We have selected an apartment from another listing.
However, I want to thank you for your excellent service. You have done far more to be of help than any other site. I have a few observations about your web site in which you may be interested:
- The registration and personalized offerings is an excellent way to provide information to customers. I like it better in most ways than having to search through the listings on the other sites.
- Being able to communicate directly with each apartment's owner is also very helpful.
- I recommend you ask owners to improve the quality and range of photographs they have of their apartments. Each listing should definitely include photos of all key features: bedroom(s), bathroom(s), kitchen, terrace, windows, entry, and exterior of the property.
- It will help more to be sure the photos give as accurate a sense of what the apartment is like, how the rooms are arranged. Some sites include a floor plan, which is very helpful.
- I also recommend each listing include an honest assessment of noise inside and outside. For example, if there is street traffic noise that will be heard unless the windows are closed, that would be good to know. Or, if there is a market that gets going at 6 a.m. each morning on the square outside, that will be good to know as well.
- Pricing seems about right, maybe a little higher, but with your excellent service that should be OK
- Finally, the apartments in general were not quite as nice as we would have liked. Perhaps you can find other owners to add to your listings, or current owners could work on the "interior design".
I wish you the best of luck as I can see that you have developed a new approach to apartment rentals that has very clear advantages. We hope to be able to rent through your company in the future.
Regards,
Eric
— Eric Brown, Seattle, Washington, USA
I highly recommend this site as your 1st stop for Florence italy accommodations. You will find great accommodations clearly described, good prices, and excellent service from Lorenzo and his staff. Happy travels. Bri, Austin TX
— Brianna, Austin Tx
Ciao Lorenzo! It's been absolutely great to be able to abuse your amazing online service to find a great place to live my first european experience. I think that you've made it anyway possible for all of us to find lodging a simpler and quicker way. The blog's wonderful! Thanks for all the tips, it sounds that I've chosen quite the right place for school and Italian lifestyle.
Thanks a lot for everything, and especially for your time. The 24/7 service is definitely no kidding. Let's hope I'm not abusing it ;)
— Yusi






