FAQ

Faq for everyone

How Firenze Lodging works?

This web site introduces a new and innovative booking system based on offers, you send direct or generic enquiries and our property owners and partner agencies send you complete offers with details for total price, booking deposit, terms & conditions that you can view and book on Firenze Lodging from the Booking Centre section of our site. Read more Understanding Firenze Lodging Service;

Emails from Firenze Lodging, Password and Login to booking centre, Why all this?

In order to use Firenze Lodging and view offers, reply to messages from properties, place bookings, after your first request either generic or direct an automated password is sent to your email address; combined with your email as user name will let you log in to your booking centre where you will be able to access your personal account features. Read more 1 , 2 , 3 and more tips on offers.

How do I place bookings, how do I pay for deposit, when do I receive confirmation voucher?

After sending your requests either generic or direct to properties you will start receiving offers, each offer is made directly by the property owners and partners of Firenze Lodging, it contains total price and booking deposit, terms & conditions and extra costs such as any other fee not included in the total price, if the offer satisfies your needs you can proceed to booking via the Book Now button present in every offer. The payment service is handled by PayPal and confirms your booking, right after payment you will access your confirmation voucher with all the needed information about arrival, contact owners information and more. Read more 1 , 2 , 3 and more tips on offers.

What is the difference between Direct Request or Generic Request to the properties on Firenze Lodging?

You can choose to browse properties on our site and send individual enquiries to the properties of your interest or you can choose to send a generic request that will hit all the property owners and partners listing their properties on Firenze Lodging. Read more Direct Requests and Generic Requests ?

I have received very few replies or no replies at all, how do I get more offers?

If after sending Direct Requests you still don’t get any reply be sure to try the Generic Request feature of the site, ALL PROPERTY OWNERS will be able to make you an offer for your stay. Be sure to specify budget, location, features to receive more accurate offers.

I have already booked or I simply don’t want to receive more emails from Firenze Lodging how do I stop it?

If you have already placed a booking or you have simply found somewhere else :( please login to your booking centre go to account and select Terminate All requests and Offers so porperty owners will no longer have access to your requests and and will stop bothering you!

Does and don’t

This site is designed to provide you a functional service for finding lodging in Florence, to contact properties try not to bypass the service by taking direct contact with properties, exchanging private information, email address, phone numbers in messages.

We are putting together a list of useful articles to help you out & around Firenze Lodging, for all articles and guides please read our Must Read for Clients & Students sections!

Faq for owners

How do I list my property on Firenze Lodging?

Firenze Lodging is open to all properties available for rent in Florence from 3 days or less to 1 year or more. To add your property simply register via the add your property procedure and in minutes you will be able to load your property and start making offers today!

Services should I expect from Firenze Lodging?

Firenze Lodging works as a real estate agency online, we do not manage the properties for you offering services such as client’s welcoming, assistance during client’s stay, contract redaction and registrations etc. The service limits itself on putting in contact property owners and clients through the online offer system, clients send requests, property owners respond with offers that clients can book through the site.

How much does it cost to list your property on Firenze Lodging?

Listing your properties on Firenze Lodging is completely free as well as maintenance of the listing on our site. Our system works based on offers properties owner make to the requests clients of Firenze Lodging send and will be paid only the commissions for the bookings made to your property.

What commission do I have to pay to Firenze Lodging?

Firenze Lodging is a very competitive with very low commissions. For individual property owners commissions are in the price range of 15% iva inclusa for period less than 28 days and the 10% iva inclusa for one month or longer for partner agencies listing more than 25 properties a flat 10% commission is applied.

What requirements should have properties listed on Firenze Lodging?

If you are serious about renting your property online through Firenze Lodging you need to make sure you have enough digital material to promote your property as needed pictures, description, videos. It’s mandatory to have good pictures, a complete set of pictures to show what the property looks like, good pictures are the key to bookings.

My property is loaded on the site how can I start making offers?

Once you have accepted our business agreement and your property is completely inserted and active you are ready to use our system to make offers online. We have put online an extensive guide to help you using the system part1, part2 and part3! Read Please!

Which are the common mistakes made when compiling the offers?

Total Price means *total price* if a Client requests for 6 months, insert the total monthly price for 6 months i.e. 800 € x 6 months = 4800 €, NOT THE 1 MONTH PRICE 800 €.

Expiration, now we have solved the problems with expired offers but still give Clients time to decide extending the availability at least for 2 or 3 weeks for long term rental as Clients search literally for MONTHS before confirming something, you are still able to withdrawn the offer if you get a booking somewhere else.

Edit Terms & Conditions and Extra costs carefully, it’s extremely important too.

I make offers every day why am I not getting bookings?

First of all consider that Firenze Lodging lists many properties to offer our Clients the most comprehensive choice of rentals in Florence. If you have done a good job with listing a property complete with a detailed description, a nice photo gallery, videos and a floor plan, your prices are competitive it’s unlikely you will get no bookings. Clients book the following properties:

  • Properties with accurate data, bedrooms, floor, address etc.
  • Accurate description of the property with ups & downs, better say it’s ground floor noisy you will find a happy client that does not care about noise rather that ten killer reviews about how bad your property was.
  • Photo gallery is the key for your success in renting your property, hire a good photographer and describe your property with pictures.
  • Keep an availability calendar, even though our service is based on offer it’s always good to provide some basic availability info, clients will not send requests knowing it’s not available. You both save time.

We are putting together a list of useful articles to help you out & around Firenze Lodging, to access all the guides please read our Must Read for Owners section!

Faq for students

What are the prices of apartment rental in Florence?

Be aware that Florence has a very high demand of apartments for students in Florence with the many schools for foreigners in the city there are over a dozen thousand students looking for lodging in Florence. Finding the right apartment might be very complicated You can read more about prices for apartments in Florence in the following articles. read more…

What kind of contract will I expect to sign for my lease in Florence?

In Italy law for rentals states that every contract exceeding the 30 days needs to be registered in writing to the Ufficio delle Entrate, a registered contract or a booking saying you will be leasing for long term is also required for the Visa process. We have written an extensive article covering rental contracts in Florence. read more…

Why do I need and how do I get a codice fiscale for my apartment in Florence?

In order to be registered a contract both parties landlord and tenant needs to have a Codice Fiscale issued by our Ufficio delle Entrate. This article will help you on getting a codice fiscale upon you arrival in Florence. read more…

Are utilities included for long term rental, how much does water, electricy and gas cost in Florence?

One of the main concerns when renting a property in Florence is to identify what kind of expenses you have to add on top of your rental fee. Water, Electricity and Gas are usually NOT included even though some property owners and agencies might give you all inclusive rates up to a certain degree. Read on our articles on water consumption, gas consumption and electricity consumption.

How do I secure a booking from abroad for my long term, do it online or come locally.

At Firenze Lodging we are particulary fan of booking online even for long terms this because having a place to stay right from the beginning of your stay will save you a lot of time and stress once in Florence. Looking for a property in Florence can be very time consuming.